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Customer Service Engineer, Radio Transmitter

Paris, 45-50 K€

This International Company operates in communications and information technology and serves government and commercial markets worldwide. The Broadcast Communications segment offers hardware and software solutions that support and simplify the content creation, management, distribution, and delivery process for broadcast, cable, satellite, telecommunications, and other media content providers.

This segment serves the digital and analog markets, providing video infrastructure and digital media products and solutions, enterprise software systems and solutions, and television and radio transmission equipment and systems.

Your primary responsibility is to provide on-site support to the customer on any Radio Transmitter product or associated system /device. On-site support includes installation and operation of equipment, basic operational and maintenance training, and troubleshooting and effective problem resolution.

In addition to the above you have to provide expert presales product expertise to the Company transmitter business team. To assist in responding to RFP’s (Request For Proposals), and to provide pre-sales and commercial support to the business team as and when required.

PERSON PROFILE

• Demonstrated ability to handle and resolve customer problems • Excellent communication skills • Experience in problem-solving methodologies for root cause analysis and corrective action • Ability to understand failure mechanisms of complex electronic systems with mechanical, electrical and software interactions • Successful experience working in a cross-cultural team environment • Must be available for periodic travel and after-hour on-call support

SKILLS / KNOWLEDGE/ EDUCATION

Technical Associate Degree or equivalent experience in Broadcast, Networking In depth knowledge of DAB Broadcasting Excellent written and spoken English and French bilingual In depth knowledge of analogue FM/AM radio broadcasting

Located in Paris, this position requires frequent local and international travel. This position also requires after-hours on-call phone support.




guillaume waline